We are consistently confronted with opportunities and challenges on a regular basis that leads to two contrasting reactions from our side. Either you are satisfied instantly or you end up delaying it. But along with the delay, comes a more fruitful outcome. Unluckily, we have been brainwashed to thrive in the moment. Many companies who have become successfully overnight tend to follow a predictable pattern. In the first few years, they are deemed bigshot, in the next several years, they are sold away for a lump sum amount of money.
Overnight success is truly a myth
The fact that was overlooked was that in those years those companies spent were in relative obscurity, erred, failed and lost money. Nowadays, hard work stories don’t tend to sell as well as the overnight success ones, so when an artistic license is used, the story is narrated with extravagance. Gone are the days when hard work was more appreciated.
So, always keep in mind that the fortune is held safely hidden in the follow ups
Nonetheless, you should never forget the fact about following up with the customer who invested his time in submitting an enquiry on your website or the customer who left your showroom without buying anything. Those delayed sales sessions are your lottery as they can make your mouth or even a year probably the best one ever. Have a look at your auto dealership software, the CRM mainly. You need to get it optimized for the long run. Ensure that right people are following up to get a co-signer on a car loan. Ensure that someone is always keeping the location known when you don’t have a vehicle on the lot. Ensure that you are always calling the customer back to have a look at another vehicle in the showroom. And, always rehash the terms of the customer loan with the bank.
Play the long game of CRM
There is a need to hold your staff accountable for all these processes. When your auto dealership CRM is installed and working every day, you will always unleash those extra sales and referrals. Always picture the impact of a 10 percent increase in sales on your profit, commission check and morale of the sales team. Now double that figure to 20 percent! Never let a long term deal walk away because you don’t want to be concerned about the hassles of closing it. When your team is developing, define your long game, and never give up.